What is Remote Support

Our online support system allows us (with your permission) to access your PC or Server via the Internet, and work on your computer remotely as if we were sitting in front of it.

Benefits of using this feature

Remotely controlling your computer allows us to provide immediate technical assistance, and since we offer this service at a reduced rate (see pricing below), this also helps keep costs down.  You don't have to install software, purchase licenses, or learn complex procedures.

Security

For your security, you must initiate the remote session in order for our technicians to remotely access your computer.  This means that you are in control of when this feature is used, you can assume partial or full control of the keyboard and mouse, and you can end the remote session at any time.  To maintain your privacy and security, during the remote session, we offer a 128-bit encrypted connection between your computer and our server.

Getting started

Simply contact an N&D Solutions support technician, and provide some information about your computer and the problem you are experiencing.  The support technician will determine if remote assistance is the best course of action, and if so, will provide you with a User Name and Password.  Please see pricing below, and again, you must be in contact with a support technician before you can use this service.

Please contact technical support at: